YOUR PRIVACY
Privacy Policy
Updated: 12 November 2026
DS Energy New Zealand is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information when you contact us or use our services in New Zealand.
We handle personal information in accordance with New Zealand’s Privacy Act 2020 and its information privacy principles. These principles govern how we collect, store, use, disclose, access and correct personal information.
You can learn more about your privacy rights and the information privacy principles at the Office of the Privacy Commissioner: https://www.privacy.org.nz/
What is Personal Information and Why Do We Collect It?
Personal information is information about an identifiable individual. This may include your name, address, email address, phone number and details you provide when you enquire about our services.
We may receive personal information when you contact us by phone or email, complete a form on this website, or interact with our website. Website use may also involve cookies. Links to third-party websites are subject to those sites’ own privacy policies.
We collect personal information to respond to enquiries, provide and manage our services, and communicate with you about relevant products or services. We use information for other purposes only where permitted by law or with your consent.
When we collect personal information, we will explain why it is being collected and how it will be used where required by the Privacy Act 2020.
Sensitive Information
Some personal information, such as health information or details about a person’s beliefs or background, may require particular care. If we receive sensitive personal information, we handle it appropriately and only use it for a lawful purpose.
If we receive sensitive personal information, we use it only:
For the purpose for which it was provided
For a directly related purpose permitted by law
With your consent, or where required or permitted by law.
Third Parties
We generally collect personal information from you directly. If we receive information about you from another source, we will take reasonable steps to make sure you are aware of the collection where required by law.
Disclosure of Personal Information
We may disclose personal information in the following circumstances:
To a third party where you have consented to the disclosure; or
Where required or permitted by New Zealand law.
Security of Personal Information
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.
When personal information is no longer needed for a lawful purpose, we take reasonable steps to securely delete or de-identify it.
We retain client records for as long as necessary to provide our services and meet applicable legal obligations. Retention periods depend on the type of record and the reason it was collected.
Access to your Personal Information
You may request access to the personal information we hold about you and ask us to correct it, subject to any exceptions under the Privacy Act 2020. Please contact us using the details below.
We do not charge for making an access request. If a reasonable charge is permitted for providing information, we will tell you before proceeding.
To protect your information, we may need to confirm your identity before providing access or making a correction.
Maintaining the Quality of your Personal Information
We take reasonable steps to keep the personal information we use accurate, up to date, complete and relevant. Please contact us if any information we hold about you needs correcting.
Policy Updates
We may update this policy from time to time. The current version is available on this website.
Privacy Policy Complaints and Enquiries
If you have a privacy question or complaint, please contact us. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
DS Energy New Zealand
20 Factory Drive, Rolleston 7614, New Zealand
+64 27 230 7249
cameron@dsenergy.co.nz
